Amy Baudoin
Experienced Army NCO Paralegal
Amy is an experienced paralegal with an extensive background of over 10 years assisting service members and possesses a deep understanding of military regulations, the Integrated Disability Evaluation System (IDES), and human resources principles.
In her military assignments, she served thousands of service members undergoing the Integrated Disability Evaluation System (IDES), providing her with invaluable insight into policies, nuances, timelines, benefits, and challenges of the IDES process. As a paralegal with the Office of the Soldiers’ Counsel, I conducted in-depth medical record reviews and research, and drafted, reviewed, and revised Soldiers’ appeals to assist clients in obtaining much deserved benefits.
Beyond my legal experience, I bring a background in human resources, which allows her understand and apply military regulations and administrative tasks.
She is passionate about advocating for service members and veterans and assisting them in securing the benefits they have earned. Mentoring and guiding service members through complex processes like IDES is highly rewarding for me and I am bring enthusiasm to my work each day.
Here is a bit more about me:
Experience
Supervisor (Platoon Sergeant)
November 2021-November 2023 Soldier Recovery Unit, Madigan Army Medical Center, U.S. Army
Fort Lewis, WA
- Managed and synchronized schedules, mandatory training, and administrative requirements for over 94 Soldiers, ensuring 96% compliance with program requirements and timely processing of administrative actions.
- Compiled an extensive digital repository of templates, operating procedures, and references, filling a critical gap in unit knowledge management, streamlining workflow by 20%, and decreasing on-boarding timeline.
- Collaborated with medical professionals, social workers, and other team members to develop individualized care and transition plans for each Soldier.
- Built rapport, managed, and tracked a consistently rotating population of personnel, most of whom were facing medical separation through the Integrated Disability Evaluation System.
- Resolved over 100 administrative, pay, or benefit-related issues for personnel, ensuring they received timely and proper processing of their entitlements.
- Achieved a 10% improvement in administrative, medical, and training metrics within nine months, streamlining processes and enhancing operational efficiency.
- Effectively addressed personnel and family concerns during times of heightened stress and frustration, employing de-escalation techniques to resolve 95% of issues within 24 hours.
Paralegal Specialist (Federal Position)
December 2015 – December 2021 Office of the Soldiers’ Counsel, Womack Army Medical Center
Fort Liberty, NC
- Provided comprehensive paralegal support to four attorneys advising over 30 clients a week on their rights and benefits while undergoing medical separation through the Integrated Disability Evaluation System.
- Prepared and reviewed a wide range of legal documents for the office. Conducted thorough legal research, medical record review, analyzed precedent cases, policies, regulations, and court decisions to provide accurate legal opinions for attorney review.
- Offered exceptional customer service and administrative support, responding to client inquiries within one business day and providing clear explanations of complex legal matters. Maintained confidentiality while liaising with government agencies and external stakeholders.
- Streamlined client file management and database organization, ensuring accurate and secure storage of protected health information. Developed automated data collection and reporting systems to enhance operational efficiency.
- Maintained consistent productivity while working remotely for two years during the COVID-19 pandemic. Effectively coordinated with clients and colleagues across diverse geographic locations to successfully serve clients.
Operations Manager (Operations Non-Commissioned Officer)
March 2018 – September 2019 The Judge Advocate General’s Legal School and Center, U.S. Army
Charlottesville, VA
- Provided technical guidance to the command team, contributing to the successful training, in-processing, administrative management, and graduation of over 200 students per year.
- Streamlined administrative processes, tracking, and follow-up for judge advocate students, reducing outstanding personnel issues upon graduation by 60%, from 25% to less than 10%.
- Developed innovative knowledge management systems that facilitated the seamless integration and sharing of knowledge during a period of high personnel turnover, ensuring the continuity of critical expertise.
- Provided comprehensive briefings to 180 initial entry students on reserve component issues, fostering a strong understanding of integration and enhancing student preparedness.
- Established effective collaboration channels between multiple offices, enabling the efficient onboarding of 127 Judge Advocate Officer Basic Course students, resulting in a 20% reduction in onboarding time.
Paralegal Non-Commissioned Officer
November 2012 – December 2018 Various Legal Detachments, U.S. Army Reserves
Fort Liberty, NC
- Drafted and notarized a wide range of legal documents, ensuring accuracy, completeness, and adherence to governing regulations, processing over 200 documents with zero errors.
- Efficiently handled client intake procedures, screening over 20 clients daily and accurately determining eligibility for legal assistance on the spot.
- Effectively managed and tracked client cases, ensuring timely resolution, accurate documentation, proper handling of sensitive information, and comprehensive reporting.
- Provided comprehensive administrative support, managing personnel records, preparing reports, and assisting in unit readiness tracking for over 35 internal staff members.
Unit Administrative Technician (Federal Position)
January 2015 – December 2015
U.S. Army Reserve Legal Command Fort Liberty, NC
- Maintained, updated, and tracked personnel files for over 40 personnel, ensuring accurate and up-to-date records and processing all relevant personnel actions.
- Effectively managed and prioritized multiple HR tasks, including written correspondence, personnel reports and actions, pay inquiries, and travel arrangements, resulting in a 15% reduction in processing time.
- Conducted thorough research to provide accurate and timely guidance to personnel, staff, and leadership, ensuring compliance with applicable regulations, policies, and directives.
- Interviewed over 100 potential legal clients, collecting intake questionnaires and referring to appropriate personnel for legal advice or directed them to appropriate resources and references.
Skills
Adaptability: Flexible, Quick Learner, Inquisitive, Detail Oriented, Conflicting Priority Management
Interpersonal Communication: Conflict resolution, de-escalation tactics, persuasion, active listening, effective professional verbal and written communication
Leadership: Build and work as a part of cohesive multi-functional teams, lead individuals of varying demographics and experience
Education and Related Coursework
Associates of Applied Science in Administration of Justice
Cochise College • Sierra Vista, AZ
Warrior Transition Unit Triad Training | U.S. Army Medical Department Center and School | 2022
⦁ Coursework empowered participants to apply fundamental case management skills to assist individuals from diverse populations, encompassing a wide range of interventions tailored to their specific needs and circumstances.
Paralegal Warrior Training Course | The Judge Advocate General’s Legal Center & School | 2020
⦁ Legal refresher training that included automation, legal assistance, legal research and writing, military justice, claims, leadership, Law of War, and common military skills for U.S. Army Reserve and National Guard soldiers.
Paralegal Senior Leaders’ Course | The Judge Advocate General’s Legal Center & School | 2019
⦁ Coursework provided common leadership skills, training in broad-scope operational planning, legal service support, and legal office management.
Veterans Administration Schedule for Rating Disabilities (VASRD) Training | Veterans Benefits Administration | 2017
⦁ One-week course that provided insight on the VA rating processes and determinations for personnel working within the Integrated Disability Evaluation System (IDES) of their respective Armed Forces branch.
Paralegal Advanced Leaders’ Course | The Judge Advocate General’s Legal Center & School | 2017
⦁ Coursework encompassed processing claims and legal research procedures, summarizing courtroom procedures, and explaining professional responsibility.
Law for Paralegals | The Judge Advocate General’s Legal Center & School |2017
⦁ Coursework provided an understanding of the substantive legal framework, techniques, procedures, and best practices to effectively support attorneys. Practice areas included Military Justice, National Security Law, Operational Law, Administrative Law, Civil Law, Contract and Fiscal Law, and Legal Assistance.
